Privacy Policy

1. Introduction

Welcome to Evergreen Appraisal Management (“Evergreen,” “we,” “us,” or “our”). We are committed to respecting your privacy. This Privacy Policy explains how information is handled when you visit our website https://www.evergreenamc.com or communicate with us, including via SMS text messaging.

2. Information Handling & Third-Party Platforms

Evergreen Appraisal Management does not directly collect, store, or maintain customer or vendor personal information through this website.

All appraisal-related information, including customer, property, and vendor data, is submitted, stored, and managed through a secure third-party platform, Mercury Network (VMPX), which is currently in transition to Cotality.

These platforms are used to facilitate appraisal orders, communications, and inspection scheduling. For information regarding how data is collected, stored, and protected within these systems, please refer to their applicable privacy and security documentation.

3. How Information Is Used

Information accessed through secure third-party platforms is used solely to:

Coordinate appraisal services
Assign appraisers and vendors
Allow appraisers to contact customers to schedule property inspections
Follow up with vendors regarding order acceptance and order status
Comply with lender, investor, and regulatory requirements

4. SMS Messaging & Consent

If you provide your mobile phone number through a secure third-party platform and opt in, you may receive SMS text messages from Evergreen Appraisal Management related to appraisal services, order updates, scheduling, reminders, or operational communications.

Message frequency may vary
Message and data rates may apply
Reply STOP to opt out at any time
Reply HELP for assistance

Consent to receive SMS messages is not a condition of purchasing services.

5. Information Sharing

Evergreen does not sell or rent personal information.

Information may be shared only:

With assigned appraisers or vendors through secure portals (such as Mercury / Cotality) for inspection scheduling and service completion
When required by law or regulatory authorities

6. Cookies and Website Data

Our website may use limited cookies or analytics tools to improve website functionality. These do not collect appraisal-related personal information.

7. Withdrawing Consent

You may withdraw consent to SMS communications at any time by replying STOP or contacting us directly.

8. Policy Updates

This Privacy Policy may be updated periodically. Changes will be posted on this page with a revised effective date.

9. Contact Information

Evergreen Appraisal Management
📧 Email: appraisal@evergreenamc.com
📧 Mercury / Cotality Support Contact: MercuryInfo@cotality.com
🌐 Website: https://www.evergreenamc.com